Terms of purchase

These terms and conditions apply to purchases made via our website. By completing a purchase, you agree to the terms set out below. 1. About Momentli Momentli provides a photo service where digital images are transformed into physical prints, with the option to add storytelling text, as well as related products such as boxes and gift products. Company information: Momentli AB Company registration number: 5595677849 Kivra: 556866-2364, 106 31 Stockholm Email: support@momentli.com 2. Orders Once you complete an order, an order confirmation will be sent to you by email. The order becomes binding once the confirmation has been sent. Momentli reserves the right to refuse or cancel an order in the event of obvious errors, technical issues, or suspected fraud. 3. Personalized Products & Right of Withdrawal Most of Momentli’s products are made to order and are personalized (e.g. prints with selected images and texts). Therefore, no right of withdrawal applies to these products in accordance with the Swedish Distance Contracts Act. The right of withdrawal does not apply to: prints, enlarged images, or products with personalized text or images. For non-personalized products (e.g. an empty box), a 14-day right of withdrawal applies in accordance with applicable law. 4. Prices & Payment All prices are stated in Swedish kronor (SEK) including VAT, unless otherwise stated. Any shipping costs are specified during checkout. Payment is made using the payment methods available at checkout. 5. Membership Momentli offers a membership that entitles the member to a certain number of image credits per month, along with associated benefits, as specified at the time the membership is entered into. The membership runs on a monthly basis until further notice. Unused image credits are saved and may be used for future orders in accordance with the applicable membership terms. When ordering physical prints, image credits are deducted according to the current pricing and credit structure. The minimum charge per order is 10 image credits, corresponding to an order of 10 images. One (1) image corresponds to one (1) image credit. The membership may be cancelled at any time via the user’s account. Cancellation takes effect at the end of the current billing period. Fees already charged are non-refundable. Current membership terms, benefits, and credit levels are always clearly stated at the time of sign-up and via the user’s account. 6. Delivery Delivery is made to the specified address within Sweden (and potentially other markets as stated on the website). Estimated delivery times are provided at the time of order but may vary depending on the product and workload. Delays may occur during periods of high demand or due to unforeseen circumstances. Momentli is not responsible for delays beyond our control. 7. Complaints & Defects If a product is defective, damaged, or does not correspond to the order, please contact us as soon as possible, but no later than 14 days from receipt of the product. In the event of an approved complaint, we will replace the product or issue a refund as agreed. Please note: Color variations between screen and print may occur and are normally not considered defects. When choosing a white border, variations in border width may also occur as a natural part of the printing and trimming process. 8. Liability Momentli is not liable for indirect or consequential damages. Our liability is limited to the amount paid for the relevant product or service. 9. Intellectual Property Rights All design, layout, text, images, and trademarks belonging to Momentli are protected by copyright law. The customer is responsible for ensuring that they have the necessary rights to any uploaded images and texts. 10. Personal Data Momentli processes personal data in accordance with applicable data protection legislation (GDPR). More information is available in our Privacy Policy. 11. Changes to the Terms Momentli reserves the right to update these terms and conditions. The version in force is always the one published on the website at the time of purchase. 12. Disputes Disputes shall primarily be resolved by mutual agreement. If a dispute cannot be resolved, Swedish law shall apply and the dispute shall be settled by a Swedish court. Consumers also have the right to refer disputes to the Swedish National Board for Consumer Disputes (ARN).